An user in Alma consists of core user information (such as first name, last name) and the following related segments: identifiers, addresses, phone numbers, email addresses, notes, blocks, and statistics. A user may have multiple occurrences of each segment:
For internal users, the entire user record is considered to be internally owned. This means that it is possible to edit any user information manually in Alma.
For external users, the information is managed in an external system (usually the institution's SIS system), and is stored in the Alma cloud for operational purposes. The user fields which can be stored in Alma include:
|Identifiers||Providing fulfillment services
|Phone numbers||SMS messages, staff contact
It is possible to manually edit this information in Alma, but it is overridden by the next synchronization with the SIS
You can also manually add new user-related segments for an external user. Such segments are similar to internally owned segments and are not affected by the synchronization process. However, you can choose to mark segments as external when creating them manually. In this way, you can keep data updated between synchronizations, but also ensure that the data is then synchronized with the SIS.