Forum - SpineOmatic

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  • #72920
    Francesco Zanvetor
    Participant

    Hello,
    we have a question about SpineOmatic that we are using in our library in order to print our labels:
    we can not read the book barcode (and we get always the announce: Can’t retrieve XML file.

    Error message: The underlying connection was closed: An unexpected error occurred on a send.
    we have not made any change on the current XML.
    can anyone please help what should we do?
    thanks,

    Francesco

    #73042
    Universita degli studi di Salerno 39USA_INST
    Participant

    Dear Francesco,
    The problem you found is due to the change of TLS to version 1.2 made by Exlibris.
    We had the same problem using a program in Visual Basic, changing the parameters and
    making the web request work with TLS 1.2 the error has been fixed.
    I hope this help.
    Best regards
    Massimiliano

    #73523
    Marquis Jones
    Participant

    Any information on how to accomplish this?

    “changing the parameters and
    making the web request work with TLS 1.2 the error has been fixed.”

    #73524
    Mark Gobat
    Keymaster

    Marquis, this is generally controlled by Windows. What version of Windows are you running? I believe more recent versions automatically have TLS 1.2 enabled.

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